Pathetic client service

<p>I am posting this complaint on behalf of my mother, Mrs Jo-Anne de Beer: "On 21 October 2016 I visited the Vodacom store in Cape Gate to enquire about their roaming SMS service, which I needed for my trip to Mauritius on the 23rd. I followed their instructions exactly, but I am so disappointed, as it did not work at all. I could not receive or send any SMS'es. I celebrated my birthday on 26 October and could not receive my birthday messages. However, I did receive about 30 adverti*****t SMS'es, which I will probably pay for at a rate of R3.60 each. I feel cheated and I actually feel that I should be reimbursed for 2 weeks of my contract. Pathetic, non-existent client service. I am seriously considering changing my service provider when I upgrade in February."</p>