TV
Tammy V

1 reviews | Active since Dec 2016

01 Dec 2016, 15:02

PATHETIC CELL PHONE BILL- NO REASON!!!!!

<p>i want answers, i dont understand how my BILL for november amounted to R2200, that is just pathetic..... then for the month of Dec its on R2900 already, this, AFTER i ASKED for a CALL LIMIT on both LINES!!!!!!! ive been a trusted client with vodacom for over 5 years and this is how i am being treated, they tell me i am responsible for the bill however THEIR SYSTEM FAILED to update and have the CALL LIMIT in PLACE!!!!! i am TOTALLY disGUSTED at vodacom, they are really PATHETIC. honestly CANNOT wwait to pay these two contracts finish and LEAVE this ***** network SERVICE providers!!!!!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 15:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team