Pathetic

Typical struggle with cancelling my contract. After lots of back and forth from the cancellations department person trying to get me to take up other contracts or products even though I kept on explaining that I simply want to cancel my contract and not take on any other products, they allocated some whatsapp bundles to my account without my knowledge or consent!

The following month after I thought my contract was cancelled I received an sms indicating that another debit order will go off with the amount for the whatsapp bundles.

I had to spend more time on the phone with the cancellations department (***), customer care (082 135) and the billing department (***) explaining to whole story to each of them before they were able to assist me, cancel my debit order and promise to credit my account in order to "zero" it.

So why does a contract cancellation not cancel the corresponding debit order as well? How is it possible (is it even legal?!) for a cancellation department to add products to your account? Nevermind the fact that it was completely without my consent.

This seems like a **** to be. Now I'm just wondering how many people end up with additional products without realizing it and just never go through the effort to actually fully cancel everything (contract and debit order).