NS
Norris S
1 reviews | Active since Nov 2020
28 Dec 2024, 07:38
PATHETIC - CAN'T EVEN PORT A NUMBER IN A WEEK!
Poor, poor Service! Can't even get Porting from old network to Vodacom network done!
On Friday 20 December 2024 I requested to port an old cell number to Vodacom. I was assured by the staff of Vodacom 4U Mountain Mill Mall Worcester it would not take more than 24-48 hours to complete. It is now Saturday 28 December 2024 and my old number has still not been ported to the Vodacom network and that is after visiting the shop twice (on Monday 23/12 & Friday 27/12) to try and get it ported. On all Vodacom's marketing and websites it clearly states that to port a number only takes 24-48 hours - Why can Vodacom 4U Mountain Mill Mall Worcester not get it right?
PATHETIC!!!!
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Replies (2)
Vodacom's replyOfficial
30 Dec 2024, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Dec 2024, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NS
Norris S's updateReviewer Update
31 Dec 2024, 15:15After trying for 8 days to get my number ported to Vodacom, I eventually cancelled the transaction, due to poor services, etc. I have also cancelled my 4 other numbers with Vodacom and ported those numbers to another service provider (whom did the porting within 24 hours). You snooze, you lose.
If more customer took proactive step, like leaving pathetic service providers, maybe the poor service providers will step-up their service delivery.
HIT THEM WHERE IT HURTS - IN THEIR PROFIT MARGINS!
If more customer took proactive step, like leaving pathetic service providers, maybe the poor service providers will step-up their service delivery.
HIT THEM WHERE IT HURTS - IN THEIR PROFIT MARGINS!
NS
Norris S's update31 Dec 2024, 15:15
Reviewer Update
After trying for 8 days to get my number ported to Vodacom, I eventually cancelled the transaction, due to poor services, etc. I have also cancelled my 4 other numbers with Vodacom and ported those numbers to another service provider (whom did the porting within 24 hours). You snooze, you lose.
If more customer took proactive step, like leaving pathetic service providers, maybe the poor service providers will step-up their service delivery.
HIT THEM WHERE IT HURTS - IN THEIR PROFIT MARGINS!
If more customer took proactive step, like leaving pathetic service providers, maybe the poor service providers will step-up their service delivery.
HIT THEM WHERE IT HURTS - IN THEIR PROFIT MARGINS!