KG
Kimone G

1 reviews | Active since Jul 2024

17 Jul 2024, 02:56

PATHETIC CANCELLATION AND TERRIBLE MANAGEMENT.

Absolutely Disgusted by Vodacom cancelation department. I've been trying to cancel my contracts since February!!! I have even spoken to Manager by the name of Akshay from ignition group department and haven't recieved communication since then. I eventually had to call again myself from Netherlands(4 months later). I was assisted by a guy who explained and assisted me then and there however still was not impressed as while he was assisting me people screaming in the back ground " GO ON READY!!!!CALLS IN THE QUE!!!" ... Pathetic customer service !unprofessional! management should not be management if they speak to staff in that manner.

0
Replies (1)
Vodacom
Vodacom's reply17 Jul 2024, 07:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team