KG
Kimone G
1 reviews | Active since Jul 2024
17 Jul 2024, 02:56
PATHETIC CANCELLATION AND TERRIBLE MANAGEMENT.
Absolutely Disgusted by Vodacom cancelation department. I've been trying to cancel my contracts since February!!! I have even spoken to Manager by the name of Akshay from ignition group department and haven't recieved communication since then. I eventually had to call again myself from Netherlands(4 months later). I was assisted by a guy who explained and assisted me then and there however still was not impressed as while he was assisting me people screaming in the back ground " GO ON READY!!!!CALLS IN THE QUE!!!" ... Pathetic customer service !unprofessional! management should not be management if they speak to staff in that manner.
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Replies (1)Vodacom's replyOfficial
17 Jul 2024, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2024, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
