Pathetic Cancelation procedure

Item: Vodacom
Rating: 1
Author: Cam S

I've tried canceling a sim card contract for the passed 3 months. I only got through to someone on the 28th of March, which is when they agreed to cancel it after trying to persuade me otherwise. I received a call from Vodacom on the 8th of April asking me if I'd like to consider changing my mind.

I'm disgusted.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

10 Apr 2022, 11:40

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 Apr 2022, 11:40

Official