Pathetic call centre service

<p>I phoned the call centre to correct my upgrade date and no one could assist me.</p> <p>I had to do a premature upgrade in 2015 as my phone broke which resulted in me having to pay for 2 handsets for 5 months until the previous handset's contract expired. However the vodacom system and call centre still show my upgrade date to be that of the old handset.</p> <p>I was transferred to 4 different call centre agents - none of which could assist me and insisted on transferring me to another agent. Needless to say, I eventually hung up after being on the call for 15 minutes and having no resolution to what should actually be a simple reuqest.</p>