NM
Neels M
1 reviews | Active since May 2009
30 Jun 2020, 12:23
Pathetic call centre ***
My one contact expired on 25 June, but because it's supposedly still on the old system your call centre *** can't help me. They've been "escalating" the matter since 12 June and still nothing has been done. Nobody phoned me, I phoned on 4 more occasions and still nothing. Voda**** is pathetic and fast becoming the same as *****count.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Jun 2020, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jun 2020, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Neels M's updateReviewer Update
02 Jul 2020, 08:39The call centre phoned me on Tuesday evening, but couldn't finalise the matter as their systems were unavailable at the time. The agent undertook to call me on Wednesday so the matter can be finalised.
It's now Thursday and it's almost been 3 weeks since I initially contacted Vodacom. Can somebody contact me so the matter can be finalised, please?
It's now Thursday and it's almost been 3 weeks since I initially contacted Vodacom. Can somebody contact me so the matter can be finalised, please?
NM
Neels M's update02 Jul 2020, 08:39
Reviewer Update
The call centre phoned me on Tuesday evening, but couldn't finalise the matter as their systems were unavailable at the time. The agent undertook to call me on Wednesday so the matter can be finalised.
It's now Thursday and it's almost been 3 weeks since I initially contacted Vodacom. Can somebody contact me so the matter can be finalised, please?
It's now Thursday and it's almost been 3 weeks since I initially contacted Vodacom. Can somebody contact me so the matter can be finalised, please?
NM
Neels M's updateReviewer Update
07 Jul 2020, 10:26Good day! Anybody, Somebody! Will you respond??
Please resolve the matter immediately. Your call Consumer Website Team contacted me on 30 June after I lodged a complaint on HeloPeter and undertook to contact me the next day. Nobody has since bothered to contacted me. If all fails I will cancel Vodacom’s debit order on my bank account as the contract for *** has lapsed on 25 June and since you won’t assist me to cancel it I now consider myself to be under no further contractual obligations to Vodacom. The contract for my other number, *** has also lapsed on 22 June. If you fail to assist me with the cancellation of *** I will port this number to another service provider and close the bank account for the debit order and Vodacom can then go to hell as your service is pathetic.
Please resolve the matter immediately. Your call Consumer Website Team contacted me on 30 June after I lodged a complaint on HeloPeter and undertook to contact me the next day. Nobody has since bothered to contacted me. If all fails I will cancel Vodacom’s debit order on my bank account as the contract for *** has lapsed on 25 June and since you won’t assist me to cancel it I now consider myself to be under no further contractual obligations to Vodacom. The contract for my other number, *** has also lapsed on 22 June. If you fail to assist me with the cancellation of *** I will port this number to another service provider and close the bank account for the debit order and Vodacom can then go to hell as your service is pathetic.
NM
Neels M's update07 Jul 2020, 10:26
Reviewer Update
Good day! Anybody, Somebody! Will you respond??
Please resolve the matter immediately. Your call Consumer Website Team contacted me on 30 June after I lodged a complaint on HeloPeter and undertook to contact me the next day. Nobody has since bothered to contacted me. If all fails I will cancel Vodacom’s debit order on my bank account as the contract for *** has lapsed on 25 June and since you won’t assist me to cancel it I now consider myself to be under no further contractual obligations to Vodacom. The contract for my other number, *** has also lapsed on 22 June. If you fail to assist me with the cancellation of *** I will port this number to another service provider and close the bank account for the debit order and Vodacom can then go to hell as your service is pathetic.
Please resolve the matter immediately. Your call Consumer Website Team contacted me on 30 June after I lodged a complaint on HeloPeter and undertook to contact me the next day. Nobody has since bothered to contacted me. If all fails I will cancel Vodacom’s debit order on my bank account as the contract for *** has lapsed on 25 June and since you won’t assist me to cancel it I now consider myself to be under no further contractual obligations to Vodacom. The contract for my other number, *** has also lapsed on 22 June. If you fail to assist me with the cancellation of *** I will port this number to another service provider and close the bank account for the debit order and Vodacom can then go to hell as your service is pathetic.