Pathetic call center service and robot assistant

I have a contract with vodacom and have been struggling to get help!!! I call the customer number and you are forced to talk to a robot that keeps saying they don't understand!!! You email and they also refer you to talk to tobi on app. They ask to authenticate over email and take days to answer with a pathetic robot response that has no solution!!

Very pathetic service and for the 1st time till using this network I will not renew this contract. This time I cancel and change to a network that has people helping customers.