Pathetic call center and escalations

I have lost service on Saturday, 09 September 2023. When I call in, they explained it was an area issue and did not log a call. Monday, I called - lady said it was an an issue with the backbone, Tuesday I called - my account was deactivated. My account needed to be reactivated but they can not give me any timelines. I have called everyday and everyday its a new story with zero timelines. Not having my service costs me money but Vodacom does not seem to care. I want my service reolved asap. Its already 5 days and 0 calls back.