HS
Hilde S

1 reviews | Active since Nov 2016

30 Nov 2016, 15:51

PATHETIC CALL CENTER

<p>The one thing that a client of Vodacom can say is that you can’t complain about the service. BECAUSE YOU ARE NOT OFFERING ANY SERVICE.</p> <p>Your call centre agents are useless. Rude. ***********. Put the phone down while you are speaking. Transfer calls without notifying the other party of the problem</p> <p>I probably called the centre about 70 times in the last 6 days. I receive a different response to my problem. On every call. And still no service.</p> <p>Upgraded on the 25th of November. I have a beautiful new phone. Without any service. No calls. No what’s-up. No internet. Nothing.</p> <p>What the hell is going on VODACOM???</p> <p>No calls to keep me up to date.</p> <p>How are you going to compensate me as the client for the inconvenience of paying for a phone that I cannot use. BECAUSE OF ****TY SERVICE!</p> <p>PATHETIC – **** – SERVICE. YOU SHOULD BE ASHAMED. I NEVER HAD A DAYS PROBLEMS WITH NASHUA MOBILE.</p> <p>WHEN WILL MY PHONE BE FIXED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>I WANT A DISCOUNT ON MY ACCOUNT FOR THE SUFFERING HOURS ON THE PHONE WITH YOUR STUPID, IDIOTS THAT YOU EMPLOY!!!!</p> <p>WHERE DID YOU FIND THEM IN GRADE 1?</p> <p> DAY 6 WITHOUT SERVICE ON MY PHONE AND ANOTHER IDIOT JUST ENDED MY CALL. SICK AND TIRED OF USELESS VODACOM!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team