1 reviews | Active since Dec 2014
Pathetic bunch of lying, *********** ****
I upgraded my contract at the Vodacom4U store in Sandton City on the 2 May. I was told that smart watches are not kept in store and it would have to be ordered from head office. I was also told that it would arrive the Wednesday after I upgraded. I was also not given my phone as I was told that I have to take the phone and the watch together so I would have to wait for delivery of the watch. I was also promised that I would get updates from the store. It has now been 3 weeks and I have not received my phone or my watch. I have not been updated. And I see that on the latest brochure, the smart watch is still being advertised. I checked with Samsung and they do have stock. Every other service provider has stock. How is it that the so called best network in S.A. has to wait over three weeks for stock? There seems to be a serious problem with your stock system. Based on over 50% of the reviews on Hello Peter, this seems to be recurring issue. What is really concerning is that nothing seems to be getting done about this issue. I have been trying to escalate but it falls on deaf ears. I REFUSE to pay for this contract until I receive my devices.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Taahir
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Dear Taahir
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
