1 reviews | Active since Jan 2017

01 Feb 2020, 15:24

PATHETIC BRIDGET

So my cell service has been offline since early December. So I finally decided to call in and sort this thing out, and I have the displeasure of talking to lil Bridget who after I told what my issue is makes an assumption and tell me my services will be back in a few hours this is when I tell lil Bridget that its been months, this is where she rambles on about how my number has been deactivated from contract to prepaid which I didn't get as I have never been on contract with Vodacom. So obviously I question this and she has the nerve to tell me that "we are not going to dispute the same thing after its been explained already " I demand to speak to a manager, while im doing that she calls out some ones name. What happened to training consultants so they know who to assist a customer in a professional manner How pathetic, what a joke By the way I dont care how you re-register my number but I know for a fact im not going to RICA my number again sort this out ASAP

Bring lil Bridget to me so I can teach her how you talk to clients, she desperately needs Help

0
Replies (2)
Vodacom
Vodacom's reply02 Feb 2020, 14:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Feb 2020, 13:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team

Best regards,