LT
Levern T

1 reviews | Active since Dec 2013

08 Sept 2016, 12:29

Pathetic Billing service

<p>Iam so sick of the service at Vodacom. </p> <p> </p> <p>Ever since Altech Auto Page closed and migrated all contracts to the relavent network providers I have been having problems with Vodacom billing. My bill has never constant for the past 3 months, my insurance was never activated and when I activated it they simply failed to process the paperwork. My contact top-up value was increased when I upgraded in January and yet still i have not been receiving the correct airtime.</p> <p> </p> <p>You spend so much time on the phone with these agents and you keep calm hoping they will do what they should yet when the bill comes nothing has been done. Its such a wait of time. </p> <p> </p> <p>So between VODACOM and ALTECH AUTO PAGE i ahev no idea what went wrong but someone needs to get this sorted.</p> <p> </p> <p>So how about I skip my payment until you sort out my contact paperwork and once that is on track I will start paying my bill. I think that sounds about fair.</p>

0
Replies (1)
Vodacom
Vodacom's reply08 Sept 2016, 13:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team