Pathetic billing department

<p>So out of nowhere I get a call today to tell me my account is R2500 in arrears. Turns out Vodacom had the incorrect debit order details. I have been a Vodacom customer for about 6 years now and never missed a payment. I never changed the details, but now I am forced to pay the full amount right away. How pathetic and useless is your billing department to not only change my billing details but also to let it slip for the past few months. Are you honestly that useless. I can't believe you want me to pay in full right now. What makes it worse is I had to ask the guy on the phone for an apology, otherwise I don't think one would ever have come my way. I find this type of treatment shocking and towards such a loyal customer. When my contract comes up for renewal I definitely won't be renewing it. Vodacom you have let me down once again.</p>