LP
Lucua P

1 reviews | Active since Oct 2014

10 Jun 2024, 16:53

Pathetic!

Dear Vodacom

I tried calling and after I was transferred by Vodacom staff 3 times, I was then BLOCKED from using client service as I called too much - what??? I made 1 call and transferred internally.

I am speechless - so your inability to transfer me to the correct department means I can't use the service - just wow!!! This is a new level of insane terrible service!

So - Please cancel this upgrade with immediate effect. As the information on the quote is incorrect, I will not sign incorrect information.

Please cancel the delivery of the speaker which I did not request!!!! I will use the current contract as is. As per the call - I have 15 days to cancel this/ change my mind.

I have no hope that you will get this correct - as it is clear precision is not your specialty at Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply11 Jun 2024, 07:36
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team