Pathetic!!!

Vodacom need to choose a better insurance company to look after the clients needs! Does Finrite care about their clients? Are we valued, do we even exist to them??? I have made numerous calls to Finrite, the insurance which Vodacom recommends. I have requested answers as to why my insurance was cancelled without notification or correspondence, this was not cancelled through myself, the explanation I am given is that it is a System Error & the system cancelled my insurance… Really??? Being a loyal client of Vodacom for over 20 years, I have always gone with the insurance which was recommended to me by my service provider & every device that I have had through Vodacom was insured, my other cellphone is also insured through Finrite. My Cellphones was ever without insurance, except when the system decides, due to an error your device is no longer insured. We are now heading for 48 hours that I await feedback, guess what, not one phone call from them to me, I have called several times with a pathetic excuse; “we are not able to tell you why there was a system error”. I have not been told what the excess amount is, I am now having to pay installment amount & despite my demands for a manager or supervisor to call me back… Nothing!!! The automated message says that Finrite is a quick & easy process of claiming… Really?? This is a huge inconvenience to me!!! I am phoneless & left without an explanation…. I would like answers & a member of management to give me an urgent call regarding my matter as clearly the call centre’s useless & I am lead to believe that my message was not passed on or my case escalated as per my request. This is not my 1st issue with My Vodacom Insurance!