Pathetic assistance trying to get a technician

Trying to report a problem with my fibre and I get told that it will take 24-48 hours to be allocated to someone, then it will take 24-48 hours to investigate. I really don't understand what this process is, either it can get fixed remotely or a tech must come out. But for someone who works from home how do I wait 24 hours to 5 days to get it fixed, and not even know when in that time. This is ridiculous!