LB
LIZETTE B

1 reviews | Active since Oct 2014

07 Dec 2016, 16:53

PATHETIC ASSISTANCE

<p>I HAVE BEEN STRUGGLING WITH VODACOM FOR THREE WEEKS NOW FOR MY TWO UPGRADES.</p> <p>I LOGGED A COMPLAINT ON HELLO PETER YESTERDAY BUT NOBODY PHONED ME SINCE.</p> <p>I HAVE BEEN PHONING ********** EVERY DAY THE LAST WEEK. ONE MOMENT THEY SAY YOU ARE MUMBER ON IN THE QUEUE AND THE NEXT MOMENT YOU ARE NUMBER THREE. FIRSTLY YOU CANNOT ASSIST WITH A SIMPLE UPGRADE REQUEST AND THEN THE DEPARTMENT TO PHONE IS NON FUNCTIONAL. </p> <p>I EXPECT URGNT ASSISTANCE FROM YOU OR I WILL CANCEL MY CONTRACTS AND CONTACT THE OMBUDSMAN.</p>

0
Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team