rK
ruan K
1 reviews | Active since Apr 2018
11 Mar 2021, 12:03
Pathetic as usual vodacom
How pathetic can you be that it takes vodacom more then 2 weeks to cancel a order for fibre that they don't release the isp ,i never used there fibre as i canceled as they could not tell me where or when the router would be delivered and said ram refuses to create a way bill,now the next fibre company can not proceed due to vodacoms incompetence.Where dp they send these people for training?ref number for cancelation SR***
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
11 Mar 2021, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Mar 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
rK
ruan K's updateReviewer Update
13 Mar 2021, 22:06I still had no one contact me ,i spoke to a consultant on Wednesday who said it is canceled and they will email proof so we can forward to vox ,only to find out tonnight it has not been canceled and that the will escalate it for the 4th time ,we never receive a router and was never active so why are you holding the isp.
rK
ruan K's update13 Mar 2021, 22:06
Reviewer Update
I still had no one contact me ,i spoke to a consultant on Wednesday who said it is canceled and they will email proof so we can forward to vox ,only to find out tonnight it has not been canceled and that the will escalate it for the 4th time ,we never receive a router and was never active so why are you holding the isp.
rK
ruan K's updateReviewer Update
13 Mar 2021, 22:07And vodacom can contact me on +***,or alternatively ***.
rK
ruan K's update13 Mar 2021, 22:07
Reviewer Update
And vodacom can contact me on +***,or alternatively ***.
rK
ruan K's updateReviewer Update
14 Mar 2021, 14:09Still no feedback reply or help
rK
ruan K's update14 Mar 2021, 14:09
Reviewer Update
Still no feedback reply or help
rK
ruan K's updateReviewer Update
15 Mar 2021, 17:12Still no reply or feedback?
rK
ruan K's update15 Mar 2021, 17:12
Reviewer Update
Still no reply or feedback?
rK
ruan K's updateReviewer Update
16 Mar 2021, 16:45Syill waiting
rK
ruan K's update16 Mar 2021, 16:45
Reviewer Update
Syill waiting
rK
ruan K's updateReviewer Update
19 Mar 2021, 13:31Thank you eagerly awaiting you're response
rK
ruan K's update19 Mar 2021, 13:31
Reviewer Update
Thank you eagerly awaiting you're response