Pathetic and utterly useless

Haven't had data services or signal for the past 24h on 3 different phones and contracts. Have more reference numbers than contacts at the moment. Looks like a network issue in the area. Keep getting told that my query is being 'escalated' for the 5th time now and that it would take 3-7 working days too look into it. Last call to the customer support i was 'helped' by an extremely rude lady by the name of Eusilike Mambo at the jhb customer support. I was constantly interrupted and shouted at. I requested to speak to a manager and was told he/she wasn't there and then told not everyone can speak to a manager if they want to. Put in another request to cancel my contract but guess what another 7-14 days to look into that. Totally pathetic, will be canceling and moving to another provider shortly.