Pathetic and useless service is an understatement

More than month ago FNB (on behalf of Vodacom) called 2 offer me a contract fone, well I took it, we went over d T's n C's n all was well, 2 my suprise 3 days later of using d fone I started not having d capability of viewing d number I'm receiving (caller identity) , called them (by d way whn u call any vodacom contracts dept u hold for a minimum of 40min SOP) well finally I spoke to the agent n to my suprise I was told dt I will have to pay a certain monthly fee 2b able to have this feature, my argument was why am I being told this now, isn't this a breech of contract? I was told dt dey will have to listen 2d call n cum bk 2 me, its been more than 3weeks now nd not even a please call from vodacom, nothing or whtsoeva communication 2 advise of d proceedings, well not that I'm suprised its vodacom afterall, d only reason u guys still have so much clientele is because of your good network signal, other than that u would be *****ed, I wish MTN can wake and upgrade their network signal, #i pray. Well I'm giving you guys 48HRS 2 come bk 2 me if not then , Ombudsman, ICASA etc all of them. Regards Unhappy someone who contributes revenue to u.