Pathetic and useless service

Good day

Recently on the 5th on November i reported a case of ***** to your company your ll had a line that was opened on my name *****ulently and a case was opened with your ll and documents sent and the case was closed where I was advised by email my line will be closed as well as my itc updated it is now two weeks and on transunion my credit report shows I have a default from vodacom this is the most pathetic company and further more I am an investigating officer at the saps I will now be making a separate case on this with us as I allowed your ll time to repair the matter the reference for the case opened is ***6 and the *****ulent account number with vodacom is I*** by close of business i want the ***** letter of this vodacom account as well as proof of the default listing removed/request sent to transunion