gG
genevieves G

1 reviews | Active since Mar 2017

05 May 2021, 22:20

Pathetic and useless

Our contacts were due to end last year already however now our lines are blocked and our numbers have been canceled without any notice or warning

I fail to understand why this was done when we still have data and minutes due to us from Vodacom which had not been allocated

We had an arrange in place last year and regular payments were made and yet that was not taken into consideration

Kindly reactivate the lines and cancel the contract which should have already been done.

Also please release our numbers so we can continue in pre-paid.

0
Replies (1)
Vodacom
Vodacom's reply06 May 2021, 07:16
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team