PATHETIC AND USELESS

<p>I have been trying to get an itemized bill for my account for the month of May as my data bill had tripled from any other bill I have ever had and I need to see if it is work related or if something is dowmloading on my side or if it was an error on Vodacoms side. I have spoken to 10 call centre agents over the past 2 weeks of which 4 told me my claim was being escalated. I found myself at Vodaworld on Sunday only to deal with yet another *********** staff member and their *********** manager who assures me that the claim had not been escalated preciously and that they would get back to me on Monday at 12 noon. I have not heard a thing and the manager has not responded to my mails or calls or anything! Vodacom are quick to debit my bank account but no one is quick to answer questions or calls or actually provide customer care!</p>