KM
Khatija M
1 reviews | Active since Mar 2009
04 May 2020, 19:02
Pathetic and Unprofessional
We have been experiencing problems with Vodacom for the past 2 years now. They keep blocking our lines, yet payment has been made. We've been battling to get out statements as well. We have to phone every month to find out how much we owe, and pay. Yet they still block our phones and blame it on the system. Payment does not reflect and that is our fault. How long does their system take to update. We deal with ***********, arrogant staff that carry on like they doing us a favor. How about cancelling our contracts if you cannot provide a service. Too greedy for the money
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Replies (3)
Vodacom's replyOfficial
05 May 2020, 08:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 May 2020, 08:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KM
Khatija M's updateReviewer Update
05 May 2020, 09:02the 1 hand clearly does not know what the other is doing. spoke to the accounts dept as we were told last night by Mookgo Seliane the supervisor, and now we being told we need to go back to customer care. have no idea if their is even any managers managing these *********** lot. looks like i will have to keep loading you'll daily just to get my statements to proof i paid since the accounts dept can't do that. wonder what they there for.
KM
Khatija M's update05 May 2020, 09:02
Reviewer Update
the 1 hand clearly does not know what the other is doing. spoke to the accounts dept as we were told last night by Mookgo Seliane the supervisor, and now we being told we need to go back to customer care. have no idea if their is even any managers managing these *********** lot. looks like i will have to keep loading you'll daily just to get my statements to proof i paid since the accounts dept can't do that. wonder what they there for.
KM
Khatija M's updateReviewer Update
06 May 2020, 12:26Still blocked, still waiting for someone to call. Like i said Totally Pathetic service, yet you still collecting the money for no service.
KM
Khatija M's update06 May 2020, 12:26
Reviewer Update
Still blocked, still waiting for someone to call. Like i said Totally Pathetic service, yet you still collecting the money for no service.