NP
Nishal P
1 reviews | Active since Dec 2009
02 Mar 2022, 08:42
Pathetic and unhelpful call centre agent -reporting network down in area
Call centre refuses to believe there is a network issue in the area. When taking the call, after 16mins of holding, she was busy having a fat chat with a colleague for 30s before greeting me! Why take a call if you want to goboz over helping paying clients?? After explaining the issue to her, she insists its my device that a problem! How 10 different people in different parts of the area that have the same issue with the network have an issue with their device???
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Replies (2)
Vodacom's replyOfficial
02 Mar 2022, 09:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2022, 09:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NP
Nishal P's updateReviewer Update
04 Mar 2022, 20:34The information you requests makes it sound as if its a problem with my device! Its an area outage! What part of area outage dont you understand?!!!
NP
Nishal P's update04 Mar 2022, 20:34
Reviewer Update
The information you requests makes it sound as if its a problem with my device! Its an area outage! What part of area outage dont you understand?!!!