Pathetic and unacceptable Service - Vodacom

I upgraded my account w.e.f. 1 August 2018. The upgrade process telephonically was without any pain, as well as the device was delivered within a few days. However then the shocking service, non-delivery of promises, lies and incorrect information started by Vodacom agent, as well as being pushed from department to department. I have had to pay for a month’s subscription that I have not been able to use due to the lack of delivery and empty promises made, not even to mention the inconvenience caused to me as the customer. I used an escalation process with “Resolver” which is just as bad because nothing has been done other than pushing everything back to the customer again ! What a waste of time-again ! I insist on a refund for the month of August 2018 from Vodacom due to the lack of service and delivery to a customer, not to mention the facts stated already. I also requested the cancellation of the delivery of the SIM card, which inconvenience as the customer again, due to the fact that I have to now go into a Vodacom shop to personally do the SIM swop. This was requested before but the cancellation was never done. I sincerely hope it will be done now, however I am not holding my breath. In short, Vodacom’s after service delivery and what they stand for as far as Customer service is concerned is atrocious!