Pathetic and slow service from vodacom

This insurance department is absolutely discussing, it seems that it's such a big problem to phone in for assistance with a claim query. I've spoken to several agents who couldn't even continue after I've given them my ID number. I've requested so many callbacks and haven't received one call from them.

I've wasted so much time and airtime trying to get hold of agents that are not even up to the task to assist me with my claim enquiry. It's extremely annoying that I'm phoning you guys to find out about the *status of my claim* but yet no one can answer me on that one simple question!!! Generally there's a lack of training or some sort of communication regarding the staff there or I'm maybe just calling the wrong insurance department of Vodacom which is ***. Dear Vodacom, can you please advise on what the real insurance contact number is? The one with the trained agents that should definitely be able to assist me