SB
Stanley B

1 reviews | Active since Jul 2011

08 Sept 2023, 13:30

Pathetic and Rude service by Vodacom Dealership Rossini Blvd Vanderbijlpark

We app**** for an order a Huawei Note Book X Pro, contract was approved, have to phone every week for feedback, and every time it's on back order We going for the second month waiting now so what is the use of supporting this franchise if the communication between the supplier and the Dealership that's an Franchise in Vanderbijlpark in Rossini Blvd 016 933 and the customer is not happening and the excuses is that the supplier can not notify the Vodacom store how long the client will be waiting, According Huawei South Africa there are enough stock in South Africa that was told to be on 15/08/2023 with ref no:Lepinhogonolo***. So I did not appreciate the way Liza talked to my sister over the phone she was rude unprofessional and ***********. No feedback has been received from this store at all I had to phone every week and nothing happened. I know the owner of this franchise is Herman and you are more than welcome to phone Embrencia at *** or myself Stanley *** for any feedback on this Franschise. If customers are treated like this in the franchise stores I am not interested in supporting them at all. Some of this stuff has attitude issues like Liza and there was another guy at sales who was rude the other day just can not remember his name.

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2023, 14:16
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team