pathetic and or non-existing service from vodacom fibre!

if there was no stars, I would've selected that!! Fixing our Fibre = useless!! no one assists... can't get hold of manager or someone higher than agents to assist. they only log tickets. no feedback and nothing gets done. it's almost 2 weeks now. we have to phone in everyday (sometimes twice a day) for a follow up and then just another ticket or paper trail.... or leaving 'Sydney'(who apparently is the manager) emails to return our phone calls but yet, nothing. contacted vodacom, the consultant phoned the fibre department and the call was even dropped while they were busy communicating... WHAT SERVICE IS THIS???? I hope the money that they want to deduct monthend will also be just a paper trail like the service... not happening!!