Pathetic and non caring service from VODACOM

I bought a samsung smartphone from Vodacom store in Sandton city February 2020 in may it started not wanting to charge. I handed the phone in for repairs at the Vodacom superstore Canalwalk cape town. 7 July.The service agent told me that it would take 72 hours, that was the 7 July and today is the 23 July definitely not 72 hrs. I have followed up with numerous phone calls and was given one story to the next. Including that the samsung software machine is not working. I was never offered a loan phone or any progress call from Vodacom???