Pathetic and just unbelievable

So its this... My brother as taken out a contract for me as I was declined due to no credit history.... Firstly some call centre has done some vetting on him and that was a application on his on name making it impossible for him to get another contract until WE remove the application.... So after 2 FULL WEEKS dialling all the place and back and forth to the store we were able to get the application removed and do the contract with a call centre agent.... After 2 working days I received my packaged with the incorrect sim... Go to the store, they can't help me. So we call AGAIN they apologize and say that I will receive the card the following day! Came they following day they say I will receive the following week tuesday.... Its now pass the following week tuesday and still no sim card. This is just ********. Its totally unacceptable. So now I'm sitting with a device with no sim card and because its a smart phone I cannot do anything. I want my sim card latest 10/06/2015 or else you guys can come and pick your package up and I will escalate this problem higher.... There should be atleast 1 person who can understand my frustration.