RJ
Riaan J

1 reviews | Active since Nov 2013

27 Oct 2016, 16:12

Pathetic and inconsistent service

<p>Tuesday i phoned into Vodacom since my 3gb data disappeared. After long waitings, the agent and the team leader told me the data was not yet loaded.At night i phoned in again, only to find out my data was used.They mentioned i updated Windows on an Iphone.Which is impossible since Iphone run on IOS.Today i phone in again querying my data usage, after waiting an hour on the line, Mpumi told me she is not allowed to give me the info.I asked for a team leader, but the team leader was to busy to speak to me. Team Leader, Cheslyn, confirmed to the agent it is ******* from them to give that info over the telephone.So firstly my data just dissapears, and they tell me where it supposedly went,and today it is *******.Still they claim to be the best network etc. Probable the best at making excuses and letting cell phone data dissapear.</p>

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Replies (2)
Vodacom
Vodacom's reply28 Oct 2016, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Nov 2016, 13:18
Official

As per our telephonic discussion, this query has been resolved.

Regards,

R. Maart