1 reviews | Active since Nov 2013
Pathetic and inconsistent service
<p>Tuesday i phoned into Vodacom since my 3gb data disappeared. After long waitings, the agent and the team leader told me the data was not yet loaded.At night i phoned in again, only to find out my data was used.They mentioned i updated Windows on an Iphone.Which is impossible since Iphone run on IOS.Today i phone in again querying my data usage, after waiting an hour on the line, Mpumi told me she is not allowed to give me the info.I asked for a team leader, but the team leader was to busy to speak to me. Team Leader, Cheslyn, confirmed to the agent it is ******* from them to give that info over the telephone.So firstly my data just dissapears, and they tell me where it supposedly went,and today it is *******.Still they claim to be the best network etc. Probable the best at making excuses and letting cell phone data dissapear.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per our telephonic discussion, this query has been resolved.
Regards,
R. Maart
As per our telephonic discussion, this query has been resolved.
Regards,
R. Maart
