Pathetic and Incomptent service-Vodacom Fibre

Vodacom Fibre contact centre service is very ***********, firstly their headphones have no noise cancelation option,you literally can hear their conversations and you have to speak loud and over everyone so the consultant can hear you.I have been waiting for Fibre line to be activated for 5 days. No one has been able to give a clear guidance , I have sent the necessary documents but they keep asking for information I sent 3 days ago..clearly someone is not doing their job. Their service has been extremely frustrating and pathetic!!!