Pathetic and Incompotent Customer Service!!!

<p>I called Vodacom to cancel my contract. They sent me a quote which I completed and sent back to them along with my ID copy and proof of payment to cancel my contract on 12/07. I called them on 14/07 and they confirmed that my contract was cancelled and my number was on prepaid. They then contact me on 18/07 saying my contract was not cancelled and I am still on contract. I have called everyday since 12/07 and they said it takes 7 days to cancel a contract or that it will be done in the next 24 hours. 7 days later and my contract is still not cancelled!!! Every time I call I go through the same process and no one is able to assist me!!! The call centre agents keep saying cancellations are done by the admin and I cannot speak to the admin. Today 20/07 I receive a invoice being charged for the mont of July!!! After I have already paid the cancellation and all the premature cancellation costs!!! How can you charge me for July when I paid and cancelled?! This is the most pathetic customer service!! The call centre agents are incompotent and unhelpful and dont understand anything!!! I cancelled my contract on 12/07, I paid on 12/07, cancel the contract!!! This is the exact reason I am porting my number to MTN! Vodacom provide you with the worst customer service and this is not the first time I have received such poor service!!! I want my contract cancelled!!!</p>