PATHETIC AND IMCOMPETENT SERVICES

I am writing to express my extreme dissatisfaction with the service I have been receiving from Vodacom over the past four weeks. Since the 16th of February 2025, I have been experiencing persistent connectivity issues with my fibre, and despite numerous contacts with your support team, the issue remains unresolved.

Initially, I was informed that the connectivity issues were related to loadshedding, and I accepted this explanation in good faith. However, the problem has continued without any lasting solution, and I am yet to see any substantial improvement. I have contacted your call center multiple times and have spoken to countless consultants, two supervisors, and managers, but I have received no concrete assistance or resolution. Each time I reach out, I am transferred to a new consultant, who asks me to repeat my entire issue, only to offer the same responses without addressing the root cause.

Additionally, despite various attempts at solutions provided over the phone, including troubleshooting and other recommendations, no further urgency or importance has been given to my problem. I am left feeling that these attempts were merely procedural and not genuinely aimed at resolving the issue at hand, as no follow-up or meaningful action has been taken.

Furthermore, I have had to repeatedly call the customer service center, often using my own airtime, resulting in lengthy calls that have significantly impacted my personal finances. I am able to provide proof of these calls should you require it. The downtime and ongoing lack of service have also led to unnecessary energy and time spent on attempting to resolve an issue that has not been addressed.