Pathetic and horrible Service after 10 years of loyalty

<p>I've been a loyal customer with Vodacom for the past 10 years and I am currently not impressed by your service.</p> <p>I received a call some time during December 2016. For an over of a router and a tablet for R199.00. When the package was delivered to me, it was only the router inside. So I returned it back to Vodacom and requested them to cancel it and I don’t want it anymore because it’s not what was sold to me.</p> <p>So on the 1st of February, I note that airtime on one of my contracts with Vodacom was not credited. I called Vodacom only to find that they have cancelled that contract and is now on prepaid. And the new contract that I returned the package is still active. After numerous calls to their call centre and an email my number was blocked from calling the call centre. </p> <p>I spoke to a number of consultants who told me that I would have to wait up to 14days before the contract can be reinstated. Bare in my mind that this was not my error and I must now be inconvenienced because of Vodacom’s error.</p>