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Zahid E

1 reviews | Active since Sept 2018

17 Apr 2019, 09:30

Pathetic and frustrating service from Vodacom retentions!

Vodacom retentions confirms this morning that they have received my S10E which was returned last week Thursday. According to retentions I could only cancel the current package once the phone has been received and then I may upgrade to the package of my choice. This morning they tell me I can only change the package in May 2019!!! Every retentions consultant has a different story! They talk about being SA's leading network with this pathetic and frustrating service! Seems I should cancel all my lines instead of upgrading if this is the kind of service I will be getting !

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Replies (3)
Vodacom
Vodacom's reply17 Apr 2019, 11:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply18 Apr 2019, 12:43
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note, records indicate that contact has been made and your query has been resolved. 

Have a pleasant day further.

Regards
Vodacom Consumer Website Team
ZE
Zahid E's update18 Apr 2019, 12:49
Reviewer Update
Thank you and the team for resolving my upgrade. Much appreciated.