Pathetic and empty promises

Item: Vodacom
Rating: 1
Author: Andre G

Still no help whatsoever to rectify vodacom mistake with early cancelation, want to pay remainder of contract as I have moved to new Zealand and now trying to do so is a nightmare.

Over R1000 to be taken off the cancelations and promised to be contacted and sorted.

I have been messaging constantly and no one has helped. I might just get the debit blocked so they can finally make contact.

This is absolutely pathetic!!!!!!!! Will be posting on all media I can find!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Mar 2024, 23:34

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Mar 2024, 23:34

Official

Best regards,

Vodacom's replyOfficial

03 Mar 2024, 23:37

Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Mar 2024, 23:37

Official

Best regards,