Pathetic and dishonest service from vodacom

<p>I have a contract account with vodacom , with this contract i have soft lock on my account limiting my usage till the account reaches R250-00 a month. Last month however when the debit order went off my account, it came to R650-00, I was really shocked by this amount debited as i have had this contract for the past one and a half years and never has it reached this amount, but anyhow i left it at that and did not query because of time constraints, This month however i received a message on my phone saying that i am owing vodacom R2000-00, I was very concerned and annoyed, I phoned Vodacom customer care On Thursday 17/11/2016, I had spoken to someone by the name of ''Sivu'' who refused to give me his surname, He had then heard my story and told me the matter will be directed to tecnical department for further investigation, he then told me in would receive an sms on my phone with the reference number. at this point being very annoyed i demanded getting a reference before putting the phone down because no reference was received on my phone he then quoted '' ref : 1 - 17 CJOPZ554'' Over the phone. and told me it would take 24 hours for feedback. The next day i phoned back, as i had not received any feedback and it was going past 3:00pm, i got to through to the call centre and quoted the reference number mentioned above, only to be told that this reference is invalid because vodacom does not have reference numbers with alphabets in it and that my call was not logged on the system or forwarded to tecnical department, At this point really fuming i demanded for a manager, so they put me through to someone named ''Tshepo Mosese'' (not sure if any of these names are even true). Had to re-tell my whole story again, He then forwarded my compliant giving me this reference : 1 - ********** 9129 and told me again i will get feedback in 24 hours. Then the weekend had past and thinking 24 hours is not including weekends, I phoned back on monday 21/11/2016, Got through to customer service only to be told they cannot help because i will only get feedback in 7 working days, Then asked to speak to same manager again , the lady said she does not not know anyone by that name, Keep in mind 7 working from then the debit order would go off my account because my debits go off on the last day of the month and this matter will definitely not be resolved by then by the way things are going at vodacom. I find it really unfair to pay for something which is not even my fault, error on vodacoms side and should be resolved immediately</p>