MA
Munira A

1 reviews | Active since Jan 2024

29 Jan 2024, 08:55

Pathetic and Dishonest Service

Still the worst customer service ever received from a telecoms company. Empty promises... Ignored messages. How terrible! Treating a long standing client like trash is not on!!

I've been told over and over by your team to have patience but no communication received other than please be patient. There's no effort to resolve the issue at hand and it's been going on since the 8th December 2023.

It's like your team is playing a waiting game, waiting for me to fold!

Sorely dissatisfied!

0
Replies (2)
Vodacom
Vodacom's reply29 Jan 2024, 09:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MA
Munira A's update29 Jan 2024, 10:47
Reviewer Update
With all due respect, your Facebook Team was supposed to be dealing with this and they have made no contact since 11 Jan and ignore all messages. I keep getting ignored