Pathetic and Disgusting Upgrades and Cancellations and Communication Services by Vodacom

On Monday 18 February 2019 i went onto Vodacom Online and requested an upgrade of my current phone to the Iphonexr. I then found out on Thursday 21 February 2019 that Vodacom had cancelled my Upgrade. I contacted Vodacom on the same day and Vodacom could not provide a reason for the Cancellation. I then contacted Vodacom on the 22 February 2019 (spoke to Jeffrey) to do my upgrade again. This was done. On the same call i indicated that the phone should be delivered to my home address and that a 3rd party would be accepting delivery. I then checked with the couriers (RAM) on 27 February 2019 and found that the phone was not delivered. I then found out after discussion with RAM Couriers that there was no 3rd Party approval by Vodacom. I contacted Vodacom and discussed this with Vodacom, who indicated that they would send this through to RAM. On 28 February 2019 I then requested Vodacom that the phone should be delivered to my Office on 1 March 2019 and provided the work address. Again the phone was not delivered as RAM had not received the instruction from Vodacom. I then contacted Vodacom on 1 March 2019 to Cancel my Upgrade and sent the same instruction to RAM and indicated to RAM that the phone should be returned to Vodacom. I am trying to do my upgrade myself but Vodacom has indicated that the upgrade has still not been cancelled as the phone has not be returned to them. I have had numerous calls with Vodacom and as at 7 March 2019, Vodacom still has not yet Cancelled the upgrade. I am fedup and disgusted with this going back and forth with Vodacom Online Upgrades and every time i contact them, i am always told they cannot cancel the upgrade until the phone is returned and therefore it is my problem. Please resolve ASAP