PATHETIC AND DISGUSTING CUSTOMER SERVICE

<p>I am very very very furious and ****ed off with Vodacom!!! They only know to rob you of your money !!!! In October I called in to cancel a contract I had and the agent said my last installment will be end of November, however in December they still casually billed me and after me calling in asking why they have billed me for a contract i dont have anymore, they could not help me and came up with excuses of why i was billed and after speaking to numerous agents i was told that in January 2017 i wont be billed and December was the last month . I never cried for my money that they stole from me in December cause I was at a point where I felt speaking to Vodacom Agents is like speaking to thin Air! Now when i received an Invoice for January 2017 they are still charging me for a contract that does not exist! I called in to the call centre (customer care) and they still did not help me ! they only good for putting you through to another Agent cause they are useless!!! I went through to 7 different agents and then the Team Leader who is also useless still could help me and she cut me off!!!</p> <p> </p> <p>Another problem is Vodacom Head Office Repair Centre in JHB, they repaired my phone and damaged my phone at the same time. I sent it in for one problem and it comes back with another problem. I really dont have patience for Vodacom anymore!!!!!!!</p> <p> </p> <p> </p>