Pathetic and disappointing service from Vodacom and Ram couriers

Disgusting service received or in my case not received from vodacom and Ram couriers!!! I have done an upgrade on 19/03/2025..received the Incorrect phone on the 3/04/2025. That's where it went downhill from there, because since that date to date I've had endless problems. Vodacom instructs Ram couriers and they deliver to the Incorrect address. I requested a change of address as I was on leave. Did the necessary documents for a 3rd party delivery as I was away. Alot of good that did me as the phone was still delivered to the wrong address thrice. No communication or apologies, Incorrect contact details given between the 2 in the meantime here I am still waiting for the phone!!! I feel like I should cancel the upgrade and do business with another company instead. Such rude agents at vodacom and Ram couriers.. I laid a social media complaint with vodacom as they are the ones using the services of Ram couriers , 1 call was received back and nothing after that. I've been buying airtime nearly r300+ to make contact with both companies, who will compensate me for that, it's not as if the phone is coming with accessories or anything to make up for all this unnecessary stress!!. The way I'm experiencing the attitude is that they don't care and I'm only 1 client. So they not even trying to retain me as a client. Customer service is non existent. No apology or gesture from either company. If I could I would cancel all my contracts with vodacom. I've been a client of them for many years and each year I try to give the benefit of doubt but it seems service is just getting worse. Very disappointing, if someone would check the trail of communication before calling me that would show they at least trying to help but no, blaming the client seems to be the ideal.