JO
Julian O
1 reviews | Active since Apr 2021
06 Nov 2021, 15:10
PATHETIC AND ATROCIOUS SERVICE
Contacted Vodacom today 2021-11-07 to report theft of cellphones. THUMI at the call center refused to assist. Asked to speak to a supervisor - none available.
Service is atrocious and pathetic.
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Vodacom's replyOfficial
08 Nov 2021, 08:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Nov 2021, 08:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team