PATHETIC AND APPALLING CUSTOMER SERVICE

<p>I upgraded my cellphone contract on 14 July.It was delivered on monday,18th.I requested a cancellation,the phone was collected on wednesday,20th.For 2 weeks ,I had to constantly call the Upgrade department,of which every call-centre agent couldnot confirm a cancellation BUT I was told to wait ???On tuesday,8th,the agent ackowledged that the request for collection was NEVER logged by the agent I had spoken to BUT strangely enough the phone was collected?? I was told to wait for 1-7 days again.Today,8th August,an agent confirms that the cancellation is still NOT DONE!!request to speak to the manager,MARIA,who not only did not apologise but rudely cut the call off while I was still speaking!!!I called again and requested to speak to the Senior manager but NO,for an extra 45 MINUTES,I was put on hold then transferred to to every agent in Customer Services who all learly didnot know their Manager and also didnot know how to transfer me to the Upgrades department!!!Maria should not be in that position if she doesnot know how to deal with queries!!!I spoke to atleast 6 different Customer service agents who failed to transfer me to theUpgrade department.I spent 1hr,15 minutes on my cellphone,in my work time ,trying to resolve a query of which not ONE agent could assist.They clearly don't know how to transfer calls,don't know who their Senior Management is and clearly lack all sense of Customer Service!PATHETIC AND DISGUSTED at a MANAGER who cuts-off a CUSTOMER while still talking??Is she an example of a MANAGER!!Customer Service is sorely lacking in every department,especially UPGRADES!!!The Manager needs to be re-trained and train her staff who failed to assist me each time I called.I was told a different story every time I had called.No one knows what they are talking about!Then I'm told it was the Admin department who cannot do a simple cancellation for 3 weeks!!! DO SOME OF US HAVE TIME TO ASK REPEATEDLY WHY A SIMPLE CANCELLATION WAS NOT LOGGED AND THEN NOT CANCELLED ,this only after I had requested the account to be queried!!!!Pathetic!!!Pathetic!!!</p>