Pathetic and absolutely frustrating support from Vodacom

At the end of July I upgraded my prepaid account to a contract. Since then it has been one problem after the other and no resolution of the problem.

From the date of upgrade until the 6th of August I could not receive any incoming calls. The original query reference *** was closed without confirmation that the problem was resolved on the 1st of August and I then had to use the Twitter social media app to try to get the issue resolved, because when you phone the Vodacom help lines your number gets blocked "to prevent ***** due to a high number of calls".

But from the 6th of August, any incoming call or outgoing call gets dropped for no apparent reason. Again I used social media as the point of contact, because I could not make a call to the Vodacom call centre when my calls are being dropped.

Only by the 12th of August I was provided with a new reference number *** after 6 days of trying to get the issue resolved.

I provided an alternative number where I could be contacted, but I never received a call in this regard.

Now I have and SMS stating the the issue has been resolved and the ticket closed. Again this was done without any consultation to determine if the problem was actually resolved.

Within a few days Vodacom will debit my account for services rendered that I could not make use of.

This is the worst service I have received from Vodacom in the more that 10 years that I have been with Vodacom.

At the time of writing this review I am of the opinion it would be better to return the phone that I received with the contract and have the contract cancelled.

I would also advise anybody considering making use of Vodacom Direct to not do so due to the absolute lack support.