Pathetic Agent Abueng

The most pathetic service ever. I was told by Abueng Stean to have a diary with me when I call Vodacom as their system can’t record when last I call and with whom I spoke to. She was arrogant and there was too much background noise. She kept quite most of the time. She is *********** and lack customer service knowledge. Can this be looked into and have my query resolved. She kept me on hold for too long and wasn’t aware of what the hell she was doing.

*** I spoke to Pumza on the 02/03/2022 and wanted to cancel my contract as I was due for an upgrade. She then offered me a 90% discount on all my 3 numbers. My premium was then reduced to R259.00 effective from April 2022. But now I am paying R402.98. please pull the call and listen. Number that ends with: 187 was advised – R54.99 315 was advised – R54.99 602 was advised – R149.00 And I constantly kept asking if this is correct and she agreed.

I have called in and now I get unprofessional people like Abueng that has no idea on what she must do and it’s frustrating.

Please listen to the call, she kept me on hold for more 10 minutes without saying anything.