pathetic aftersales

I upgraded two contracts via the callcentre and was assured that there was stock and that both handsets will be delivered on tuesday. <br> on tuesday only one handset was delivered.<br> I called the callcentre and the first person I spoke to said that there was no stock. I then insisted to speak to a manager and then the manager checked the system and said that there was stock but she will have to check why it was not delivered and she wil call me back.<br> after two hours I did not receive any feedback and called them again. I then get transfered more than a dozen times ( no exaggeration) to a whole lot of people who cannot assist me and also I was put on hold until the call just drops (thrice).<br> <br> When I initially started the upgrade , I made it clear to the salesperson that it was of utmost importance that I have the handset by tuesday and I was assured of it.<br> <br> It now seems that after the sale is done nobody is concerned . And it seems as if I was ******* into the sale because I could have just walked into a store and did the upgrade and get the handset immediately.<br> <br> unsatisfied customer